Standard IV - Support of the Student Experience

Across all educational experiences, settings, levels, and instructional modalities, the institution recruits and admits students whose interests, abilities, experiences, and goals are congruent with its mission and educational offerings. The institution commits to student retention, persistence, completion, and success through a coherent and effective support system sustained by qualified professionals, which enhances the quality of the learning environment, contributes to the educational experience, and fosters student success.

Assemble the following, as appropriate:

  • Reports from student support offices
  • Student handbooks
  • Analysis of enrollment management plan (admission, retention, and completion)
  • Processes and procedures relevant to support of the student experience

This standard includes the following Criteria, which explicate the standard and specify particular characteristics or qualities that are incorporated in the standard. The Criteria are not a simple checklist. When an institution does not demonstrate evidence of a particular Criterion, it may demonstrate through alternative information that it meets the standard.

Standard IV Criteria Documents, Processes, and Procedures

1.  Clearly stated, ethical policies and processes to admit, retain, and facilitate the success of students whose interests, abilities, experiences, and goals provide a reasonable expectation for success and are compatible with institutional mission, including:

a.  accurate and comprehensive information regarding expenses, financial aid, scholarships, grants, loans, repayment, and refunds;

b.  a process by which students who are not adequately prepared for the study at the level for which they have been admitted are identified ,placed, and supported in attaining appropriate educational goals;

c.  orientation, advisement, and counseling programs to enhance retention and guide students throughout their educational experience;

d.  processes designed to enhance the successful achievement of students' educational goals including certificate and degree completion, transfer to other institutions, and post-completion placement.



2.  Policies and procedures regarding evaluation and acceptance of transfer credits, and credits awarded through experiential learning, prior non-academic learning, competency-based assessment, and other alternative learning approaches.  

3.  Policies and procedures for the safe and secure maintenance and appropriate release of student information and records.  

4.  If offered, athletic, student life, and other extracurricular activities that are regulated by the same academic, fiscal, and administrative principles and procedures that govern all other programs.  

5.  If applicable, adequate and appropriate institutional review and approval of student support services, designed, delivered, or assessed by third-party providers. 

6.  Periodic assessment of the effectiveness of programs supporting the student experience.